2025
Our services
VoiceNexus
VoiceNexus
AI-powered IVR platform enabling human-like customer conversations at enterprise scale with exceptional accuracy and efficiency.
AI-powered IVR platform enabling human-like customer conversations at enterprise scale with exceptional accuracy and efficiency.
Advanced
Capabilities
Multi-lingual Conversational AI
Deploy advanced AI agents fluent in 40+ languages, with deep cultural and contextual awareness. NLP capabilities ensure accurate interpretation of dialects, colloquialisms, and industry terms.
40+ languages supported
Cultural context awareness
Real-time translation
Dialect recognition
Multi-lingual Conversational AI
Deploy advanced AI agents fluent in 40+ languages, with deep cultural and contextual awareness. NLP capabilities ensure accurate interpretation of dialects, colloquialisms, and industry terms.
40+ languages supported
Cultural context awareness
Real-time translation
Dialect recognition
Multi-lingual Conversational AI
Deploy advanced AI agents fluent in 40+ languages, with deep cultural and contextual awareness. NLP capabilities ensure accurate interpretation of dialects, colloquialisms, and industry terms.
40+ languages supported
Cultural context awareness
Real-time translation
Dialect recognition
Advanced Intent Recognition Engine
Utilize advanced ML algorithms to process customer intent with 99.2% real-time accuracy. Our proprietary NLP engine deciphers complex queries, emotions, and context to ensure precise call routing.
99.2% intent accuracy
Emotional context analysis
Complex query handling
Dynamic routing decisions
Advanced Intent Recognition Engine
Utilize advanced ML algorithms to process customer intent with 99.2% real-time accuracy. Our proprietary NLP engine deciphers complex queries, emotions, and context to ensure precise call routing.
99.2% intent accuracy
Emotional context analysis
Complex query handling
Dynamic routing decisions
Advanced Intent Recognition Engine
Utilize advanced ML algorithms to process customer intent with 99.2% real-time accuracy. Our proprietary NLP engine deciphers complex queries, emotions, and context to ensure precise call routing.
99.2% intent accuracy
Emotional context analysis
Complex query handling
Dynamic routing decisions
Intelligent Agent Handoff System
Seamlessly escalate to human agents with full context, history, and sentiment preserved. Smart handoff technology ensures zero data loss and uninterrupted customer experience.
Context preservation
Zero information loss
Sentiment transfer
Seamless transitions
Intelligent Agent Handoff System
Seamlessly escalate to human agents with full context, history, and sentiment preserved. Smart handoff technology ensures zero data loss and uninterrupted customer experience.
Context preservation
Zero information loss
Sentiment transfer
Seamless transitions
Intelligent Agent Handoff System
Seamlessly escalate to human agents with full context, history, and sentiment preserved. Smart handoff technology ensures zero data loss and uninterrupted customer experience.
Context preservation
Zero information loss
Sentiment transfer
Seamless transitions
Dynamic Call Routing & Load Balancing
Optimize call routing with AI algorithms that factor in agent availability, expertise, customer priority, and interaction history—cutting wait times by 75% and boosting first-call resolution.
75% reduced wait times
Expertise matching
Load optimization
Priority routing
Dynamic Call Routing & Load Balancing
Optimize call routing with AI algorithms that factor in agent availability, expertise, customer priority, and interaction history—cutting wait times by 75% and boosting first-call resolution.
75% reduced wait times
Expertise matching
Load optimization
Priority routing
Dynamic Call Routing & Load Balancing
Optimize call routing with AI algorithms that factor in agent availability, expertise, customer priority, and interaction history—cutting wait times by 75% and boosting first-call resolution.
75% reduced wait times
Expertise matching
Load optimization
Priority routing
Enterprise Use Cases
Customer Support Automation
Handle 80% of routine inquiries automatically while providing 24/7 availability and instant response times.
Customer Support Automation
Handle 80% of routine inquiries automatically while providing 24/7 availability and instant response times.
Customer Support Automation
Handle 80% of routine inquiries automatically while providing 24/7 availability and instant response times.
Technical Helpdesk Integration
Resolve complex technical issues with AI-powered troubleshooting and seamless escalation to specialists.
Technical Helpdesk Integration
Resolve complex technical issues with AI-powered troubleshooting and seamless escalation to specialists.
Technical Helpdesk Integration
Resolve complex technical issues with AI-powered troubleshooting and seamless escalation to specialists.
Sales & Lead Qualification
Capture and qualify leads intelligently while scheduling appointments and gathering customer requirements.
Sales & Lead Qualification
Capture and qualify leads intelligently while scheduling appointments and gathering customer requirements.
Sales & Lead Qualification
Capture and qualify leads intelligently while scheduling appointments and gathering customer requirements.
Billing & Account Management
Process payments, update account information, and resolve billing disputes with automated workflows.
Billing & Account Management
Process payments, update account information, and resolve billing disputes with automated workflows.
Billing & Account Management
Process payments, update account information, and resolve billing disputes with automated workflows.
FAQ
FAQ
FAQ
Frequently
Asked Questions
Have questions? Our FAQ section has you covered with
quick answers to the most common inquiries.
Effortlessly connect with your favorite tools. Whether it's your CRM, email marketing platform.
What do I need to get started?
What kind of customization is available for telecom IVR solutions?
How secure are NForce’s AI systems and voice solutions?
How does pricing work for model usage and agentic AI?
Can your AI scale with telecom traffic spikes?
What kind of managed services support is available?
What do I need to get started?
What kind of customization is available for telecom IVR solutions?
How secure are NForce’s AI systems and voice solutions?
How does pricing work for model usage and agentic AI?
Can your AI scale with telecom traffic spikes?
What kind of managed services support is available?
What do I need to get started?
What kind of customization is available for telecom IVR solutions?
How secure are NForce’s AI systems and voice solutions?
How does pricing work for model usage and agentic AI?
Can your AI scale with telecom traffic spikes?
What kind of managed services support is available?
Become a Part of Us
Ready to Elevate Your Brand
with Next-Gen Innovation?
Contact our specialists to transform your telecom operations with AI.
Become a Part of Us
Ready to Elevate Your Brand
with Next-Gen Innovation?
Contact our specialists to transform your telecom operations with AI.
Become a Part of Us
Each Project, Our
Design is Great.
Contact our specialists to transform your telecom operations with AI.